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Contact Us

Our noble support team is available 24/7 to provide you with royal treatment and assistance. Get instant help through live chat or reach out via email for aristocratic service.

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Royal Live Chat

Get instant noble assistance from our royal support agents

Response Time: Instant

Availability: 24/7

Languages: English, German, French, Spanish

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Email Support

Send us a detailed message and receive aristocratic service

Email: [email protected]

Response Time: Within 1 hour

Availability: 24/7

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Phone Support

Speak directly with our noble support representatives

Phone: +44-203-808-5147

Hours: 24/7 Royal Service

Languages: English, German, French

Send Us a Message

Have a specific question or need detailed assistance? Fill out the form below and our support team will get back to you within 2 hours.

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Quick Help Categories

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Account Management

  • Registration help
  • Password reset
  • Account verification
  • Profile updates
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Deposits & Withdrawals

  • Payment methods
  • Transaction issues
  • Processing times
  • Fees & limits
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Games & Technical

  • Game not loading
  • Browser issues
  • Mobile problems
  • Connection errors
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Bonuses & Promotions

  • Bonus terms
  • Wagering requirements
  • Free spins issues
  • Promotion codes

Frequently Asked Questions

How do I verify my account?

Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.

How long do withdrawals take?

E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.

What are the wagering requirements?

Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.

Can I set deposit limits?

Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.

Are games fair and random?

All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.

What if I forgot my password?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.

Company Information

Company Name: Dukes Casino Ltd.
License: Malta Gaming Authority (MGA/B2C/123/2018)
Address: 15 Buckingham Palace Road, London SW1W 0QP, United Kingdom
Registration: C-12345, Malta

Support Hours

Live Chat 24/7
Email 24/7
Phone 9 AM - 11 PM CET